The biggest challenges in the public sector can't be solved in silos
That's why we help develop relational capacity
Structure alone doesn't create coherent solutions for citizens. But you can build the capacity to do it. We help measure, understand and strengthen relational capacity — the ability to solve complex tasks together, across professions and functions.
From insight to coherent solutions for citizens
Relational capacity develops when data and leadership are translated into new practice
At Joint Action, we combine research, software and method development in a single, unified approach. We measure the quality of collaboration, turn data into action, and help leadership strengthen cross-functional collaboration.
When welfare feels fragmented, citizens pay the price
Every municipality wants more cross-disciplinary collaboration. Yet too many citizens experience the opposite — departments that don't communicate, professionals who don't know each other's work, and disjointed processes.
Welfare is organized into specialized units, each with its own responsibilities and logic. The specialization meant to ensure quality also makes it harder to create coherence. Citizens with complex needs must tell their story again and again — and help arrives too late.
"Relational capacity is an organization's ability to create productive collaborative relationships around cross-disciplinary and cross-organizational tasks — when and where the need arises."
Strong relational capacity creates measurable results
Good structures are necessary — but they don't create quality on their own. What matters is what actually happens in practice.
When relational capacity is high, the results are measurable:
- For citizens — better coherence, earlier coordinated processes, and higher quality.
- For the economy — resources are used more efficiently, and parallel efforts are reduced.
- For the organization — stronger cross-functional collaboration, better working environment, and greater ability to implement change.
"In our work with municipalities, we see that the main challenge isn't a lack of structures. What matters is relational capacity — the ability to collaborate, take shared responsibility, and turn frameworks into good practice and sustainable results."